010012Telecom

The 010012 Call by Call rate is a real Call by Call rate.
No registration or change of providers is necessary. There are no base fees or hidden costs.

You simply select the 010012, then the country code, area code and the subscriber/ telephone number.

No, currently the rate only works when you are in Germany.

The rate only works with the Deutsche Telekom AG network.

Calls are charged in minutes started (60/60) in all rate classes insofar as no other information is given.

No. We are a so-called "open" Call by Call provider. That means that the contract begins with the use of the service and ends when you end the call. Billing is done by Telekom Deutschland GmbH and is shown on the invoice as "Services by other providers".

Yes. Deutsche Telekom AG forwards the fees for the services of other providers after receiving the invoice amount. For Deutsche Telekom AG, the transaction is completed. If Deutsche Telekom AG must send a payment reminder, the 010012 fees are no longer listed. The amount listed in the payment reminder from Deutsche Telekom AG is also lower. If you only pay Deutsche Telekom AG?s payment reminder amount, our fees are not paid. Deutsche Telekom AG then informs us that you have not paid for the calls charged by us. We are then forced to send you a payment reminder which unfortunately also includes additional costs due to a processing fee.

A little tip: Keep your preprinted bank transfer form from your Telekom telephone invoice. The total amount is printed on it.

Normally Telekom Deutschland GmbH debits the entire invoice amount. If there is a charge back, only the charges from Telekom Deutschland GmbH are debited. Any third party providers remain unpaid. In such a case, please transfer the charges listed in the invoice including VAT directly to our account. You can find our bank details below. If you have any questions, our friendly customer support service will be happy to help you.

Yes. Please make note, however, that the amount listed in the telephone invoice does not contain the 19% VAT. Additionally you should remember to subtract this amount when paying your telephone invoice from Deutsche Telekom AG.